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Dispatch panel

8 min read

Keypoints

  • Configuration and basic functions
  • Users can customize these panels to display different types of ordersĀ (open, offered, dispatched)
  • How to adjust module size and placement to prevent screen clutter.
  • A key feature of the dispatch panels is the real-time display of changes, which allows users across multiple screens to see updates instantaneously as orders are modified, dispatched, or marked in various stages of completion.

Transcription

Hi, in this video, I want to present the dispatch panels. I switched to the menu item dispatch panels, and here we find four different dispatch panels. And for each of them, you can define which modules you want to see. So for the number one, I, I wanna choose to have the planned orders displayed here.

You can move them around or, increase module size and then save it. For dispatch panel two, I want to display the open orders and the dispatch orders, and for example for the third dispatch panel, I want to show the finished orders of today. So the idea is clear. Here you can individually set up your working place and show all the modules that you need for dispatching. One detail is if you want to avoid the scrolling on the right side, you have this dotted line here and you can also move this or resize these panels so that they fit into the screen size. If you click save here. You see, there’s no more scrolling on the window, but only on the sub windows,on this modules. A core feature of dispatch panels is that every change is displayed in real time.

So to illustrate that I’ve opened another window in the background. So just imagine this is another user working on a separate window and we wanna activate the open orders for this user too. And maybe we adjust the same order of display time. So, see both screens show the same thing. And what you can do now is with one of the users, for example, marks an order as new, you see that this change is highlighted in the other screen at the very same time.

Same holds true if a order gets edited or anything else. Or I want to like remove these very old jobs that stem from the, from the online demo. So what I can do is I can also show you the multi-action feature. So as soon as I toggle one of these check boxes, I can edit more than one order at the same time.

So for example, I want to select them all. And here I ID select just these few orders and for the rest, I want to trash them. And you see that in the very same time, they are also removed from the other user screen. Obviously, the main goal of a dispatch panel is to dispatch orders. So let’s have a look on this function.

If I want to dispatch one of these orders, let’s say this one, I simply click on the dispatch and offer button and I’ll get a display where all the dispatch groups are shown for each dispatch groups. I can collapse and expand them. I see the available carriers. I can also show the ones that are not available and make them available.

But generally, if I want to just dispatch this order to one of these carriers, I would select this carrier and you see the order is dispatched to carrier five in real time. To withdraw a job, I simply click this button again. And click on withdraw five and the order comes back to the open orders. Same holds true if I want to offer a job.

So if I want to offer this job to let’s say all of these four couriers of dispatch group Velo, I select them all and click offer and the job disappears. Actually it would be shown in the offered orders, maybe. Let’s show this module two. So let’s go back and take it away from them.

It’s down here again. And now I dispatch it back to this dispatch group and. The order moves up again. If you’re wondering why we get more and more orders here that’s simply because they automatically switch from the planned orders to the open orders. Let’s, let’s illustrate this to you. So I changed his job and change the pre display time to five o’clock. So we will find this order in the plant orders. And as soon as this plant order or actually the display time meets the actual time it will automatically appear in the open orders. Let’s wait until five o’clock. So within a few seconds. Yeah, here it is. The order should arrive and you’ve seen it’s also indicated by a notification sound.

By the way, the same holds true if another user creates new job. Let’s do this quickly here in the other browser. So if one of your colleagues on the other PC creates a new order, you see it’s also indicated here in real time. Let’s have a look on the actual life cycle of an order. So we just got this order in and we seen it.

So we want to dispatch it. I offer it to all of the couriers in the dispatch group Velo and it’s up here. And I’ve prepared in the background the login of a courier. One order is offered and once again as soon as I, I accept this order, you see that this one is automatically dispatched to this courier four, and so the same holds true for any actions the couriers do with the orders.

So as soon as they mark one stop as visited, it’s indicated in this patch panel, or if they take signatures. or take any names. This is indicated in real time on the dispatch panel. As soon as you’ve dispatched some jobs, you will see that in the dispatch panel, you can also see where the rider took the last action.

For example, here at the stock groupnet one minute ago, you can have a look on the current orders, or if you’re not sure which job you are currently dispatching, you could even dispatch some of them at the same time. You can toggle this overview of these orders. Let’s give them to carrier one. What else can you do on a dispatch panel?

As we’ve already seen that you can mark single orders as new or important with the star. You can star them you can take additional nodes even multiline. You can drag and drop the orders to make your own sorting. How does this work? Actually for each step we have a estimated time calculated or if it has these borders, it’s like a fixed time.

So let’s have a look. So if you fix the time for a certain stop it has this border and otherwise there are this estimated pickup and drop off time windows. But independently of them, you can drag and drop the orders as you need them for dispatching. But what happens in the background?

Actually, if you move one of these orders, you do nothing else but changing the display time. So let’s have a look. You can add like one hour or take away one hour and you see that display time adapt. So this job switches to another place as soon as you change display time. And yes, as I said before, you can also do this manually.

What you might have already recognized is that you can toggle more stops. So if, if any order has a lot of stops, you can collapse and expand the rest of the orders. And if some of the mark, let’s illustrate this here, we’ll dispatch this order to carrier four so that I have it here in my carriers view.

And as soon as the carrier mark some of the stops as visited, you could, as a dispatcher, you could also hide the visited stops. So as soon as you toggle this, you only see the stops that are not visited yet or enable them to see them all. Like in the dispatch dialog, you can toggle the dispatch groups here.

You can also filter them. For example, you can hide them or show them the same holds true for products. And for the open orders and also the plant orders, you can define the sorting. So actually the idea is that you have like a circling workflow. So let’s show the offered orders once again and sort these orders like this. So here you have the orders that you need to dispatch next and below the one that are not that urgent. And you can, then offer them or dispatch them so they move up here and are taken by the couriers and go back down there. Finally, the courier would like finish the order.

Let’s do this. So as soon as the courier finishes this order, it disappears here on the dispatch panel. Of course, you can do the same finish an order as a dispatcher. And that’s what I do to finish this video. Thanks for watching. Bye.